Escalating Process for Issues Needing Executive Attention

As your strategic partner we look forward to working with you to develop a successful process for escalation.

 

Generally it begins with a guest and their concierge. The concierge then calls our reservation agents to describe the problem and ask for a resolution. Our reservation agents are empowered to resolve problems. Otherwise, they will advise your concierge that there is a situation requiring the attention of managers. The concierge then calls their manager and informs him/her of the situation. In the meantime, DHT’s managers are informed of the situation and is prepared to work on a solution.

 

 

THE EXPERIENCE This magical Road to Hana experience will allow you to discover the famous Hana Hi..
$154.99
THE EXPERIENCE This magical Road to Hana experience will allow you to discover the famous Hana Hi..
$154.99
THE EXPERIENCE This magical Road to Hana experience will allow you to discover the famous Hana Hi..
$435.99

Maui Vacation Travel Guide

Hawaii is a volcanic archipelago consisting of six main islands, Maui, Kauai, Oahu, Hawaii Big Island, Lanai and Molokai. Each island of Hawaii is very unique to itself. Come discover the most enchanting of Hawaii’s islands – Maui! Travel to Maui and enjoy beautiful white sand beaches, exuberant rainforests, waterfalls, breathtaking mountains set as the backdrop of the most amazing sunrises and sunsets in the world. In Maui, you’ll find yoursel...

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Get answers about our tours.
Talk with our friendly local concierge.

Call 808-690-9053 ▸

Visit Our Hawaii Office:
955 Waimanu St, Honolulu, HI 96814